NCAA LiveStats for Ice Hockey - FAQ

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CRITICAL WARNING: A GAME KEY SHOULD BE USED ONLY ONCE, AND ONLY BY THE HOST INSTITUTION FOR THE OFFICIAL SCORING OF THE GAME. Having two or more people scoring a game with the same Game Key will cause the files to merge and combine, therefore corrupting the statistics for the game.

If you wish to practice with NCAA LiveStats (which we recommend!) please set the game up manually in the TEST environment. Please do NOT use the Game Key and do not work in the Production environment for this. Any practice or non-official game should always be set up manually in the TEST environment in NCAA LiveStats. To switch between environments, choose "Environment" under the "Settings" menu in NCAA LiveStats.

Contents

Calling and inputting

How do I set up the NCAA LiveStats Training Game?

• Follow the link to open the game video: NCAA LiveStats Training Game 
• Open NCAA LiveStats for Ice Hockey.
• Switch to the Test environment if you are not already in it (Settings -> Environment)
• Under the Help menu, choose "Create New Training Game"
• The teams and rosters in the Training Game will match the teams and rosters in the video.

What are the best practices for communication between the caller and the inputter?

• Most stat teams find calling actions with colors that correspond to the colors assigned to the teams in NCAA LiveStats works better than calling team names, or "home" and "visitor".
• Some inputters feel more confident keeping their game clock 1-2 seconds behind the actual clock to allow for reaction time to the caller.

What is the best way for callers to call locations?

• Many stat crews might find it best to not call locations and rely on the inputter to see it themselves. After seeing the location themselves, then the caller can fill in the other details of the action.
• Every statistics crew will develop their own language. Generally, it’s good to begin with common ice markings and distances such as: slot, left circle, right circle, left point, right point, etc.
• Some callers may use terms like: far side/near side or bench side/bleacher side to differentiate sides of the rink.
• It may also be useful to take note of logos, artwork or other lines on your playing surface that can be used as landmarks such as: Right logo, Big Ten logo.
• Another technique is to print out a blank ice diagram and place that next to the computer. Then the caller can point to locations on the sheet, so the inputter can the enter them on the computer. 

Should I use a mouse or a touchscreen?

• Either method works well. It's really a matter of personal preference.

 Setting up games

How do I set up a regular season game in NCAA LiveStats?

• Watch instructional video HERE.
• By retrieving a Game Key from the NCAA School & Conference Manager (NSCM). Sign-in to the NSCM and use the Games List to locate the game you wish to set-up. Click on the game, and the Game Key will be visible. Copy the Game Key to your computer's clipboard.  On the Create a New Game menu in NCAA LiveStats, choose “Enter a Game Key”. Paste the Game Key into the space to create the game.
• If you wish to set up a practice or exhibition game that is not in the NSCM, you are always able to create a game manually in NCAA LiveStats on the opening screen, but that game cannot be made an official NCAA game.
• Remember: Using a Game Key will make the game official and send the data to the NCAA Statistics Database and the NSCM. If you don't wish to use NCAA LiveStats in an official capacity, create the game manually.

How do I set up a regular season game against a non-NCAA member school?

• Check the NSCM to see if the non-NCAA member team is listed. If they have played an NCAA opponent earlier in the season and NCAA LiveStats was used to score the game, the roster will be visible when clicking their entry.
  • If the non-NCAA opponent has a roster in the NSCM, find the game in the Games List, choose platform "LiveStats", click on the game and copy the Game Key to your clipboard. Create the game in NCAA LiveStats as usual. As always verify the accuracy of the rosters before stating the game.
  • If the non-NCAA opponent does not have a roster in the NSCM, find the game in the Games List, choose platform "LiveStats", click on the game and copy the Game Key to your clipboard. Create the game in NCAA LiveStats as usual. When you reach the "Players" tab in the game setup progress, you will need to enter the roster of the non-NCAA opponent manually. Upon completing the game, the roster you entered will be stored in the NSCM for the next school who might play that opponent.

How do I set up a neutral site game?

• Setting up a Neutral Site Game 
• Obtain the Game Key from a Sports Information Personnel member from either of the participating schools. You can also request "Game Day personnel" access in the NSCM from either school to retrieve the Game Key and set up the game.
• On the Game Information menu, check the box for "Neutral Venue." On the Teams tab, be sure to indicate which team is the designated home team and which team in the designated away team using the selection buttons.
• WARNING: If the HOST school is using the Game Key neither participating school should be using it at all, or you may corrupt the statistics.

In the NSCM, my game still has TBA listed for an opponent. Should I create this game with a Game Key?

• Generally speaking, no. You should wait until the game has been updated in the NCAA Statistics Database with both opponents appearing to create the game with the Game Key.
• However, if you did create the game before both opponents are listed, NCAA LiveStats will ask if you wish to use updated data when you open the game again. You should accept that request and correct data for opponents will populate the game.

Do I need to Finish and Finalize the game at the end?

• YES! In fact, it's absolutely critical. Without Finalizing the game, data does not get pushed back to the NSCM and then on to the NCAA Statistics Database. Your game won't appear as completed.
• After Finalizing the game WAIT until your computer says all data has been sent before closing NCAA LiveStats or shutting down the computer. NCAA LiveStats needs a little time to send all the game data to Genius Sports databases.
• If you want to verify that all data has been sent, sign-in to the NSCM and verify your game status is listed as "COMPLETED" before closing NCAA LiveStats.

How do I enter…?

How do I enter lines and positions?

• On the Players tab, select a Line (#1, #2, #3, #4) for each player, including goalkeepers. Take care to not select more than six players per line.
• Select a specific position for each player (LW, C, RW, LD, RD, G). Do not leave any players with their generic positions (F, D). Be sure that each line has six unique positions with no duplicates.
• Any additional players can be give the position of XD or XF and placed on the fourth line.
• You can sort the Players list by Line to help you organize your roster.
• Each team is limited to 22 total players, including a maximum of three goalkeepers.

How do I enter starters?

• During pregame, you will be prompted to select the starters. Choose the starting goalie first, and then select the other five starting skaters.

How do I operate the clock?

• The easiest way to operate the clock is with the Space Bar. The clock will start or stop by hitting the Space Bar. Alternatively, the use can start and stop the clock with button on the top of the screen next to the clock.
• Stop the clock immediately on every whistle and on every goal. The clock will not stop automatically.
• The clock will start automatically when the user clicks "Confirm Puck Dropped"
• If you need to adjust the clock, you can do so with using the up/down arrows next to the clock display. Alternately, you can double-click the clock display and then enter the time directly from your keyboard.

How do I enter a Faceoff?

• Watch tutorial video HERE
• If play is stopped, click "Faceoff" from the top of the screen. NLS for Ice Hockey will prompt for the reason for the Faceoff: Icing, Offside, Stoppage of Play, Other. (Note: If the Faceoff follows a goal, penalty, or starts the period, this step will be skipped.)
• Choose a location for the Faceoff from the nine Faceoff spots. (Note: If the Faceoff follows a goal or starts the period, this step will be skipped.)
• Choose a player from each team. If you select the wrong player or the player is changed, simply select a different player.
• As the game progresses, the most frequently used players will be listed below the Faceoff circle. The user can choose from those players or from the complete player list.
• When the puck is dropped, click "Confirm Puck Dropped". This will also start the clock automatically.
• If the Faceoff needs to be retaken, click Retake Faceoff to return to the entry screen. The clock will automatically reset to the time of the Faceoff.
• Choose the team who controls the puck from the Faceoff to award the win and loss.

How do I enter a Shot?

• Watch tutorial video HERE
  
• Click a location on the ice where the shot originated. If you need to adjust the location, click a new spot to update it.
• Choose Shot. (Reminder: Choosing a Shot means it did not result in a goal. To enter a Goal, use the Goal workflow.)
• Choose the player who took the shot.
• Choose a Result...
  • On the top row, you can select Blocked, Saved, Off Target, or On Pipe. If you select Blocked, choose the defensive player who blocked the shot.
  • In the middle row, the user can select the same four results, and add an additional shot. After choosing the result, the user will immediately be prompted to select another player for the next shot.
  • On the bottom row, the user can select the same four results, and add a Goal on a subsequent shot. After choosing the result, the user will immediately be prompter to select the player who scored the Goal on the next shot. The user will then proceed into the Goal workflow.

How do I enter a Goal?

• Watch tutorial video HERE
• STOP THE CLOCK as soon as the puck enters the net. If necessary, adjust the clock to match the official scoreboard time of the goal.
• Click a location on the ice where the shot originated. If you need to adjust the location, click a new spot to update it.
• Choose Goal. (Reminder: Choosing a Goal means the shot was successful. To enter a Shot, use the Shot workflow.)
• Choose the player who scored the goal.
• Choose the players who were on the ice for each team when the goal was scored. (If desired, the user can chose Flag & Continue to Flag this entry and return to it later.)
• Choose the players to be credited with Assists. If there are less than two assists, choose No Assist. (If desired, the user can chose Flag & Continue to Flag this entry and return to it later.)
• If there are players in the penalty box, the user will be prompted with the opportunity to end their penalty and release them from the box.
• NLS for Ice Hockey will proceed to the next Faceoff to begin play again.

How do I enter a Penalty?

• Watch tutorial video HERE
• Confirm the clock matches the official time of the penalty. Adjust the clock as necessary to match.
• Click "Penalty" for the team to be charged.
• Select the player who will be assessed the penalty.
• Choose the type of penalty: 2 minutes (minor), 5 minutes (major), 10 minutes (misconduct), misc (game misconduct), disq (disqualification)
• Select whether this penalty results in the penalized team being reduced by on skater (PP) or No Power Play
• Choose Foul Type from the available menu
• If this penalty will be served by a different player in the box, click "Served By" and select the player who will serve the penalty. If a player receives a 5-minute major penalty with a game misconduct or disqualification, put the "Served By" player on the 5-minute major penalty.

How do I choose between "PP" or "No PP"?

• Choose "PP" if the penalized team will be reduced on the ice by one skater, regardless of whether the penalty results in an immediate power play.
• Choose "No PP" if the penalized team will remain with the same number of skaters on the ice.

How do I enter multiple penalties on the same player or on different players?

• Watch tutorial video HERE
• To enter a second penalty on the same player (such as double minor, or a major with a game misconduct), click the "+" sign on the player's original penalty. This will create a second penalty for the same player.
• To enter penalties for additional players of either team, click "Add New" to create a new penalty. The user can then charge the proper player with the additional penalty. Repeat as many times as necessary.

How do I indicate an Empty Net situation?

• Watch tutorial video HERE 
• When the goalie reaches the bench area in favor of an extra attacker, click Empty at the bottom of the Player list. This will indicate an Empty Net situation.
• When the goalie returns to his/her position, click "Goalie is Back" to place them back in the game.

How do I indicate a Delayed Penalty?

• Watch tutorial video HERE
  
• When the penalty is called, click Delayed Penalty for the offending team.
• To cancel the Delayed Penalty, click the "X" on the Delayed Penalty button.
• If the opposing goalie leaves the net to create an Empty Net situation, click "Empty" to indicate the team is playing with an Empty Net. Click "Goalie is Back" when the goalie returns to the ice. 

How do I enter a Penalty Shot?

• Watch tutorial video HERE
• Confirm the clock match the official time of the penalty shot. Adjust the clock as necessary to match.
• Click "Penalty Shot" for the team to receive the opportunity.
• Choose the player who will take the penalty shot.
• Choose the Result...
  • If the player scores a goal on the penalty shot, confirm the goal
  • If the player misses, indicate Saved, Off-Target or Pipe
• In either case, enter the Penalty into the Penalty workflow.
• Be sure to choose "No Power Play" and "Remains in Game" if it was a minor penalty and the offending player will not serve time in the penalty box.

How do I enter a Penalty Shot In the action log?

• Insert the penalty shot, penalty shot location and results.
• Insert a penalty, including all penalty information. "No Power Play" and "Remains in Game" if it was a minor penalty and the offending player will not serve time in the penalty box.
• Insert the ensuing faceoff information.
• Remember, all Penalty Shots must have a penalty shot, a corresponding penalty and a faceoff following the penalty.
• All three inserted actions should have the same time value.

How do I put in a substitute goalie?

• At the bottom of the player list, choose "SUB".
• Select the substitute goalie going into the game.

How do I indicate a player who did not participate in the game?

• At the end of the final period, NCAA LiveStats will display those players who did not accumulate any statistics in the game.
• Choose those players, if any, that did not see any ice time. They will not be charged with a Game Played.

I clicked the wrong entry. How can I go back to the previous step or cancel the last entry?

• Use the “Back” button at the lower left of the main entry screen to go back one step to the last entry to make a quick correction.
• Use the “Cancel & Delete” button at the lower right of the main entry screen to cancel the current play being entered.

How do I Abandon/Early End a match?

• If you need to end a game early click on "Game" then "Abandon/Early End"
• Once there you choose the reason as why you are ending it:
  • Abandon: Any game ended before two full periods are played must be "Abandon" as those game's statistics will not count
  • Early End: Any game ended after two full periods are played but ends before a normal completion. Those game's stats do count
• Enter how much time is remaining and enter the reason as to why you are ending the game.
• Once you confirm it will automatically end the game and finalize it.
• If you need to make post game edits you can enter any Abandon/Early End games in our Post game Edit mode
• If you incorrectly indicated there would be a shootout you can click "Early End" to end the game.

Editing plays

How do I edit a play?

• The most recent plays will be contained in the Action Log on the right-hand side of the screen. Simply click a play to enter the editor, and make the changes as necessary. In the Play Editor you can adjust any element of the play including the time if needed.
• If the play was further back, you can click the full screen icon in the Action Log header to open up the Action Log into full screen mode to review the entire play-by-play. In full screen mode, the entire play-by-play can be filtered with the sorting option in the left-hand column.
• To edit a play in full screen mode, click the pencil icon in the edit column. If you need to insert a missing play, choose a play from the list, and click either Insert Earlier or Insert Later at the top of the screen. Choose the type of action you wish to insert and enter the play.

How do I make post-game edits?

• In Ice Hockey, no post game edit license is required.
• Click Load Past Game.
• Paste the Game Key into the available space and click Next.
• Make the necessary edits and changes in the Expanded Action Log
• Choose Publish & Close to re-publish game to the server

What are linked plays?

• In the editor, some plays are linked together. Certain plays must be linked together, because they can’t exist alone. For instance, a Faceoff Won must always be linked to a Faceoff Lost. When editing, those linked plays cannot be separated and function as a single play.

What is Flag & Continue?

• While entering a play you can click "Flag & Continue" in order to move on to the next entry screen. This function is to help the user stay with the current action and avoiding falling behind. Plays will be flagged and the user will need to come back and complete the entry later.
• You can Flag any play by clicking the gray flag icon directly in the Action Log, without needing to open the play in the editor. This will mark the play with a red flag to indicate that something may be wrong with it, or it needs attention. This will allow you to quickly bookmark a potential mistake so you can find it later. NCAA LiveStats may also Flag plays itself, if it suspects some kind of input error. When you return to edit the play click the red Review flag in the upper left corner to read the error message.
• When you reach the end of the period NCAA LiveStats will prompt you to check all flagged plays.

I accidentally clicked the wrong location on the ice. What do I do?

• If you haven’t entered any more data, simply click the ice again to change the location of the play. You may also use Back to clear the location you clicked.
• If you already entered the entire play, you can fix the ice location in the editor. Click on the play in the Action Log. Under the rink diagram, choose Edit Location. Adjust the location of the play accordingly. Click Done and then Proceed.

How do I change a player’s jersey number or name?

• If you discover a mistake in a player’s jersey number, or a player must change jerseys for whatever reason, go to the Game tab on the top of the screen. Choose Edit Players. Make the necessary changes to either team’s roster and click Save & Confirm. Watch sample video HERE.
• Players names should NOT be edited or changed. If you need to change a players name, create a new player at the bottom of the roster, and then deactivate the incorrect player. To make a permanent change to your roster, access the roster in the NCAA Statistics database at stats.ncaa.org. 

How do I switch the teams to the other side of the ice?

• If you discover that the teams are not playing offense in the direction expected, go to the Game tab on the top of the screen. Choose Switch Team Sides. At the end of each period, there is no need to switch teams to the opposite side of the ice. NCAA LiveStats will do so automatically.

Other Questions?

What do I do if my computer crashes or freezes in the middle of the game?

• If you are able to shutdown and restart the same computer, you can re-open the game and the local file will be preserved at the same point you left off. You can then begin entering missed plays, or insert missed plays in the editor.
• If the computer is not recoverable then the game will have to be re-entered from the beginning on a different computer.

What is the process for confirming the end of a period, setting up overtime or finalizing the end of a game?

• At the end of a period…
  • Next to the clock, click “End Period”
  • In the same location, click “Confirm Period”
  • NCAA LiveStats will prompt you to Confirm Now, Edit Events, or Confirm Later. Confirming the period will not prevent you from making edits in that period at a later time.
  • If you have any flagged actions, NCAA LiveStats will prompt you to resolve them at this time. You can choose to resolve your flagged actions or not.
  • If you have not entered an Attendance figure, NCAA LiveStats will prompt for an Attendance. You can enter or edit the Attendance any time by choosing the Game menu and selecting “Edit Game Information”
  • Next to the clock, click “Set Up Period”. If necessary, the two teams will switch sides on your screen. The clock will reset for a new period.
• Setting up an overtime period…
  • If the game is tied after the final regulation period or a subsequent overtime period, clicking Set Up Period will set the game for an overtime period or an additional overtime period.
• Setting up a Shootout...
  • If the game is tied after the first overtime and you have Shootouts enabled in the Game Information tab, you will be able to proceed to the Shootout.
  • After ending and confirming the overtime period, choose whether the Shootout will be a Best of 3 or Best of 1 series.
  • Select each shooter and enter in the result of their attempt.
  • If still tied at the end of the series, choose Add Best of 1 series, to create space for an additional shooter. Repeat as necessary.
•  At the end of the game…
  • Next to the clock, click “End Period”
  • In the same location, click “Confirm Period”
  • NCAA LiveStats will prompt you to Confirm Now, Edit Events, or Confirm Later. At this time, you should choose Confirm Now.
  • If you have any flagged actions, NCAA LiveStats will prompt you to resolve them at this time. At this time you should do your best to resolve any flagged plays.
  • If you have not entered an Attendance figure, NCAA LiveStats will prompt for an Attendance. You can enter or edit the Attendance any time by choosing the Game menu and selecting “Edit Game Information”
  • The software will prompt you to indicate any players who did not participate in the game. NCAA LiveStats will display all the players who did not accumulate any statistics. Click those, if any, that did not see any ice time.
  • The software will prompt you to indicate the Three Stars of the game. Click the three players you wish to recognize, or you can skip this function.
  • Next to the clock, click “Finish Game”
  • In the same location, click “Finalize Game”.
  • Once the game is finalized, wait for the progress and confirmation message from NCAA LiveStats to appear before closing the program.

I accidentally indicated this game would have a Shootout, but now the game has ended in a tie and there is no Shootout. What do I do?

• Under the Game menu, choose "Abandon/Early End"
• Choose Early End to end the match

Do I need to update my team's records at the end of the game? 

• No. NCAA LiveStats knows who won the game and who lost the game, so it will do that for you once you click Finalize Game.

Do I need to choose the winning and losing goalie?

• No. NCAA LiveStats, will select the correct goalies of record automatically.

Where do I find the NCAA Game ID number for my game?

• Open the game in NCAA LiveStats
• Under the Help menu, choose Game Information
• The ID number is listed as "Game ID" or "NCAA Game ID"

In the Pregame check I received a "System Clock Difference Detected" message. What does this mean?

• In order for NCAA LiveStats to properly connect to the Genius Sports servers, the clock on your computer must be in sync to the world clock. This message appears when the clock on your computer does not match the world clock. Without proper synchronization you will not be able to connect to the servers which will prevent the creation of Game Books, Pack files and XML files.
• Use http://time.is to see the current world time and learn how far off your computer is.
• In your computer Settings go to "Change Date & Time"
• Set "Set time automatically" to On.
• If necessary, use "Change Date & Time" to manually set you computer clock to match the world clock.
• If your organization's restrictions prevent you from changing clock settings, please contact your IT department.

I have an Exhibition game where more than 22 active players are permitted. How can I manage that in NCAA LiveStats?

• NCAA LiveStats only permits 22 active players at any given time, but it will allow you to switch players from Active to Inactive and vice versa during the game.
• If an Inactive player enters the game and collects a statistic, return to the Players tab. Make that player Active and make another player Inactive.
• You can repeat these steps as many times as you need to. You may also temporarily assign the statistic to a different player until you have the chance to activate the inactive player and make the edit in the Action Log.
• When printing a Box Score, only the current 22 active players will be displayed. So you may want to make any players who did not record a statistic inactive before printing, so that all players with statistics can be displayed.
• Other printed reports and XML files will not be affected. All players, active and inactive, will be represented.

My game was postponed. What do I need to do?

• As you have always done, your first step when a game is postponed is to notify the NCAA Media Coordination and Statistics office at NCAAstats@ncaa.org.
• As of 2020, NCAA members can make their own schedule edits in the NCAA Statistics database at stats.ncaa.org. 
• Once the NCAA database is updated the new date will be reflected in the NSCM.
• However, if the new date is not showing in the NSCM, there's no reason to worry. Use the same Game Key for that game, and on the Game Information tab adjust the date and time accordingly.

Can I delete a game from NCAA LiveStats?

• No. The games list in NCAA LiveStats will sort with the most recently opened game at the of the list, so older games will fall down to the bottom out of view. Older games will have no effect on season statistics or any other game.

What is the Pregame clock?

• After loading the game, you will have the ability to set the pregame clock. Match this clock to the arena’s scoreboard countdown and it will provide users an accurate timer leading up to the start of the game. It is not required to use the pregame clock.

Sometimes I see a green bar that says "Messages" with a number counting down. What is that?

• Each message is a play entry. That is a status bar that tells the user how many plays are remaining to be sent to the warehouse. Most of the time, you can ignore it. However, you should not close NCAA LiveStats or shutdown their computer while messages are being sent.

How do I use the filters in the Action Log to locate a play?

• By clicking on the Arrows icon above the Action Log, you can open the Action Log Editing window full screen. In the left-hand column are a number of filters that you can use to locate a particular play. Choose a filter and the play list will display only those plays that match the selection. You can choose multiple filters to further narrow down the set of plays you are searching. At the top of the page, you will see which filters are applied, and can turn off any filter you choose. Watch sample video HERE.

What is the difference between Name, Short Name, Short Team Code, and Long Team Code?

• Name – The full name of the school, for example, “Middle Tennessee State University”
• Short Name – An abbreviated version, for example, “Middle Tennessee St.” or "Blue Raiders"
• Short Team Code – This must be exactly 3 characters, for example, “MTS”. The Short Team Code will not appear on any reports if you also enter a Long Team Code.
• Long Team Code – A school’s most common acronym, using 1-6 characters, that will be used on reports, for example “MTSU”. If you put in a Long Team Code it will override the Short Team Code as that team’s primary abbreviation in reports.

Can I indicate a national ranking for a team in NCAA LiveStats?

• There is no dedicated field for national ranking, but you may edit the team's name on the Teams tab in game setup to include a ranking. For instance, you can change "Wisconsin" to "#16 Wisconsin".

How do I use the In-Arena Utility to activate the data feed for use by scoreboards and TV networks?

• Please refer to the connection instructions in the NCAA LiveStats In-Arena Utility Guide on the FAQ page. Watch demonstration video HERE.

How do I set my Default Printer and my Quick Print options?

• In the Print Settings tab, during game setup, you can use Default Report for Quick Print to specify a specific report (usually Box Score) and the number of copies to print using the Quick Print function. During the game, simply click Quick Print at the top of the entry screen to produce the requested number of reports.
• You can add additional printers to the Quick Print function and thereby print to multiple printers with a single click of the Quick Print button on the main entry screen.
• Also in the Print Setting tab, you can set your default printer. Next to default printer, you can use Number of Copies to Print to establish a default number of copies for any report that you print from the Reports tab. Note, that this may be a different number of copies than you set for the Quick Print function.

What are the Interruptions and Stats Capture Status boxes on the input screen?

• Interruptions is drop-down box that gives you a quick way to indicate to viewers that the game has been temporarily delayed in some manner.
• The Stats Capture Status toggle lets you indicate to fans that the current score displayed may not be correct due to an entry error or some other malfunction.

What are Game Keys?

• Game Keys are unique identification numbers assigned to each game in the NCAA School and Conference Manager (NSCM). To set-up a game with a Game Key, copy the Game Key from NSCM to your computer’s clipboard. On the Create a New Game menu in NCAA LiveStats, choose “Enter a Game Key”. Paste the Game Key into the space to create the game. Watch instructional video HERE.
• IMPORTANT - Using a Game Key will trigger the beginning of the game in the database and begin sending official stats to the NCAA Statistics Database and the NSCM. Do NOT use a Game Key for unofficial games, and do NOT enter test plays into a game created with a Game Key.

Why can't I turn off certain stats, or choose to not track some statistics?

• One of the long term goals on the NCAA LiveStats project is to create consistent data collection for all NCAA schools. So with rare exceptions, users are not permitted to turn on or off different statistics. This helps insure that all NCAA schools are collecting the same set of data for each game or match.

Is there a keystroke entry option?

• No, there is not a keystroke option, other than using the Space Bar to start and stop the clock.

If I am using NCAA LiveStats, what happens when I play on the road and the opponent uses StatCrew/Presto?

• The opponent will upload their post-game information to the NCAA Database, and the data will migrate into the NSCM. With that data, users can run any available season reports.

What do I put in the Competition field in Game Information?

• The Competition field is required on the Game Information tab. This information will appear in the header on most reports. If this is a tournament, enter the name of the tournament. If it’s an ordinary regular season game, we recommend using “NCAA Men’s Ice Hockey” or “NCAA Women’s Ice Hockey”.

How do I set up a mini-game in the postseason?

• Do NOT submit the mini-game to the NCAA database
  
• In advance of the series create a Manual game for the mini-game. Users will need to type in the entire roster and all game information.
• In the mini-game on the Game Information tab set "Number of Periods: 1"
• In the mini-game on the Game Information tab set "Overtime: Unlimited"
• Stat Game 1 and Game 2 of the series normally, using a Game Key from the NSCM
• If a mini-game is necessary, open the manual game you created on your computer, mark active/inactive players and you are set to score the mini-game
• If a mini-game is not necessary, simply delete the manual game you created, or disregard it
• Users can still use the IAU to generate XML files for their online score centers and other applications.

Error Messages

Application Error: Couldn't open the game. The RPC server is unavailable.

• This is a rather common Windows error that occurs in a wide variety of situations, most of them involving communications between two machines across a network. The solution is to close all programs and restart your machine. For more information, click here.